Basic POS-app training module for new users

In this article, you will learn how to get started with using the Front Systems POS app. We recommend that you complete this training module in the order listed below.

1. Open app, log in and select salesperson

2. Sales activities

3. Product search

4. Handling returns & returns on faulty products

5. Settlement

1. Open app, log in, and select salesperson

 How to log in to the Front Systems app and select a salesperson

1. Launch the Front Systems app.
2. Enter your credentials in the username and password field.
3. Select Login.
4. Once logged in you can choose which seller is going to expedite the sale.
5. To do this, tap on Add seller icon at the top right corner of the start screen.
6. Before you start a new sale you can swap between employees and choose the one that will expedite the customer. This can be done by selecting the relevant name in the list of added employees.

2. Sales activities

In this section, you will learn how to process a sale in the POS.

There is more than one way to add a product to a sale, but the recommended way to add products to a sale is by scanning the barcode or QR-code on the price tag.

Read more about our 'product search' function in the product search section. 

How to complete a sale

1. Start by selecting New sale.
2. Scan the price tag on the item you are going to sell.
3. Select the desired form of settlement.
4. Then select the Thumbs up icon.
5. If the customer pays more then the sales amount, you can select how you are going to pay back the customer.

Finalize a sale with cash payment

1. Start by selecting New sale.
2. Scan the price tag on the items you are going to sell.
3. Select the cash payment icon.
4. Then type in the amount you receive from the customer and select Done.
5. Select Done again to finish the sale.

Finalize a sale with card payment

1. Start by selecting New sale.
2. Scan the price tag on the items you are going to sell.
3. Select the card payment icon.
4. Wait until the transaction is complete.

Partial payments

A customer has the option to split the payment by paying with two or more payment types. For example, if a customer wishes to make a partial payment in cash, and then the rest by card, you can do the following steps.

1. Start a New sale.
2. Scan the products you are going to sell.
3. Select the cash payment icon.
4. Then type in the amount you receive from the customer.
5. Now the amount received in cash will be deducted from the total sales price.
6. To complete the sale, select the card payment icon and select Done.

Give a discount on one product

1. Select the product in the sales window by pressing the product line.
2. Select Discount  in the dialog box.
3. To give a percentage discount, select %, and enter the percentage value.
4. To give a discount in your currency, select the currency symbol,  and enter the discount amount to be applied.
5. To set a custom price, tap New Price  and enter the desired value.
6. Select Done when you have entered the discount value and the discount will be added to that product.

Give a total discount one more than one product

To give a total discount on all sales lines you can do the following steps:

1. Ad all the product to the sale.
2. Select the More... button.
3. Then select Total discount.
4. Now type in the 'percentage value' you wish to give as a discount and select Done.
5. The discount has now been applied to the sale.

How to remove a sales line

1. Add a product to the sale.
2. Hold and swipe to the left on the product line you wish to remove from the sale.
3. Select Delete.
4. The product has now been removed from the sale.

How to park a sale (put a sale on standby)

1. Add one or more products to a sale.
2. Select the More ... button.
3. Select Park sale.
4. You will now be directed to the start screen on the POS and a Parked icon will appear.
5. Select the Parked icon to see a list of all parked sales.
6. To retrieve a sale, select the relevant sale from the list of parked sales.
7. Now proceed with the sale as normal.

How to cancel a sale

1. To cancel a sale select the More ... button.
2. Select the Cancel sale button.
3. The sale is now cancelled and you will be directed back to the start screen.

3. Product search

Search for a product

If you need to find information about a product that is registered in your company, then you can search for it in the POS.

Also, if a product is lacking a barcode or has an unreadable barcode, you can do a manual search on the product and sell it without scanning the label.

1. Select the Search icon.

2. You can search for any of the following parameters:

• Brand name
• Product group
• Season
• ProductID
• Product name
• Product number
• Front Identity
• GTIN

3. You can also choose a combination of Brand, Product group, Gender, and Season to refine the search results.

4. Select the relevant product from the search results.

5. When the product is selected, you will see the stock quantity for each size that you have in stock. If a size has an information icon on it, you can select the icon to get an overview of other stores in your company that have the desired product and size in stock.

6. Click 'Product details' if you want to see more information about the product

7. Select the desired product and size and the product will be added to the sale

4. Handling returns & returns on faulty products

Returns

Registering returns with a barcode label on the sales receipt

1. Select New Sale.

2. Scan the barcode on the receipt.

3. Then select the product/s being returned.

4. The product is automatically set to Return to Inventory.

5. Finish with Thumbs Up / Done.   

6. Repay the customer with the appropriate type of settlement.

The return is now registered and the product is restocked.

Registering returns without a receipt. 

1. Select New Sale.

2. Scan the price tag of the product.

3. Then tap on the product that is added to the sales window. Now you will get a few choices.

4. Select Return to inventory.

5. Select Thumb Up / Done.

6. Repay the customer with the selected settlement form.

The return is now registered and the product is re-stocked.

Return faulty products

Register a return, for a faulty product with a barcode label on the sales receipt

1. Select New Sale.

2. Scan the barcode on the receipt.

3. Then select the product being returned.

4. The product is automatically set to Return to Inventory . Therefore, press the product line again to select Return defect item.

5. Finish with Thumbs Up / Done.   

6. Repay the customer with the appropriate type of settlement.

The complaint is now registered and the item will not be re-stocked.

Register a return, for a faulty product without a receipt. 

1. Select New Sale.

2. Scan the price tag of the product.

3. Then tap on the product that is added to the sales window. Now you will get a few choices.

4. Select Return defect item .

5. Select Thumb Up / Done.   

6. Repay the customer with the selected settlement form.

The complaint is now registered and the item will not be re-stocked.

5. Settlement

How to register the POS Settlement (Z-report)

Do the following:

1. Select More and then POS.
2. Then select POS Settlement (Z-report).
3. Register any cash deposits or cash withdrawals, if you have had any during the day (withdrawals are typical if you operate with a fixed cash balance in the POS for each day).
4. Then type in the remaining amount of cash you have in the cash drawer in the Cash in POS field.
5. This symbol means that there is no deviation in the settlement.
6. Now you can select Reconcile terminal to reconcile the bank terminal.
7. Finish by selecting Complete settlement if everything looks correct.