Returns (non-defective products)
Registering returns with a barcode label on the sales receipt:
1. Select New Sale.
2. Scan the barcode on the receipt.
3. Then select the product/s being returned.
4. The product is automatically set to Return to Inventory .
5. Finish with Thumbs Up / Done.
6. Repay the customer with the appropriate type of settlement.
The return is now registered and the product is restocked.
Registering returns without a receipt:
1. Select New Sale.
2. Scan the price tag of the product.
3. Then tap on the product that is added to the sales window. Now you will get a few choices.
4. Select Return to inventory.
5. Select Thumb Up / Done.
6. Repay the customer with the selected settlement form.
The return is now registered and the product is re-stocked.
Return faulty/defective products
Register a return for a faulty product with a barcode label on the sales receipt:
1. Select New Sale.
2. Scan the barcode on the receipt.
3. Then select the product being returned.
4. The product is automatically set to Return to Inventory . Therefore, press the product line again to select Return defect item.
5. Finish with Thumbs Up / Done.
6. Repay the customer with the appropriate type of settlement.
The complaint is now registered and the item will not be re-stocked.
Register a return for a faulty product without a receipt:
1. Select New Sale.
2. Scan the price tag of the product.
3. Then tap on the product that is added to the sales window. Now you will get a few choices.
4. Select Return defect item .
5. Select Thumb Up / Done.
6. Repay the customer with the selected settlement form.
The complaint is now registered and the item will not be re-stocked.
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