5. Returns (non-defective & defective)

Returns (non-defective products)

Registering returns with a barcode label on the sales receipt:

1. Select New Sale.

2. Scan the barcode on the receipt.

3. Then select the product/s being returned.

4. The product is automatically set to Return to Inventory .

5. Finish with Thumbs Up / Done.   

6. Repay the customer with the appropriate type of settlement.

The return is now registered and the product is restocked.

Registering returns without a receipt:

1. Select New Sale.

2. Scan the price tag of the product.

3. Then tap on the product that is added to the sales window. Now you will get a few choices.

4. Select Return to inventory.

5. Select Thumb Up / Done.

6. Repay the customer with the selected settlement form.

The return is now registered and the product is re-stocked.

Return faulty/defective products

Register a return for a faulty product with a barcode label on the sales receipt:

1. Select New Sale.

2. Scan the barcode on the receipt.

3. Then select the product being returned.

4. The product is automatically set to Return to Inventory . Therefore, press the product line again to select Return defect item.

5. Finish with Thumbs Up / Done.   

6. Repay the customer with the appropriate type of settlement.

The complaint is now registered and the item will not be re-stocked.

Register a return for a faulty product without a receipt:

1. Select New Sale.

2. Scan the price tag of the product.

3. Then tap on the product that is added to the sales window. Now you will get a few choices.

4. Select Return defect item .

5. Select Thumb Up / Done.   

6. Repay the customer with the selected settlement form.

The complaint is now registered and the item will not be re-stocked.