Handling Tax Free in the POS

If your store sells goods to customers who are entitled to a tax refund on departure, this can be handled directly in POS via tax free partners such as GlobalBlue and PieVat.

The actual processing of the refund (verification, payout, etc.) takes place with your partner, while we make sure the sale is marked as tax free and forward the transaction to them.

How to activate Tax Free in Portal

1. Activate the partner integration Go to Integrations > Marketplace and click Enable on the partner you want (If you can't find the partner you're looking for, you can fill in this form).
2. Register an email for the API key Enter the email address that should receive the API key for the integration. When you do this, the following happens automatically:
   • An API key is generated
   • The key is sent to the specified email (and any CC) via a secure OneTimeSecret link, which expires after first use or after 7 days
   • If the integration affects your subscription, your license will be updated
   • The partner is given access to data via the API

3. Turn on "Tax free" in the POS settings In addition to the partner integration, the Tax free setting must be turned on in the POS settings for the feature to become available in POS. The setting can be set at company, region, store, or POS level.

   

    

How Tax Free appears in POS

Once the setup in Portal is in place, the Tax free option appears in POS once the payment has been completed.

1. Complete the sale as normal, up to Payment done.
2. Add the customer to the sale under Add Customer. This is required – a customer must be linked to the sale for it to be marked as tax free.
3. Turn on the toggle next to Tax free.

4. Once the toggle is turned on, a webhook is automatically sent to the partner (e.g. Global Blue), who handles the rest of the tax free process on their end.