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1. Overview of 'More...' menu

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Divya Ranamalla
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The More... menu

To access the More... menu:

Start a New sale and tap More...

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More... menu options:

Generic sales

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If a product is not registered in the system, you can choose to sell it using the generic function.

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When using the generic function, products are not removed from inventory and this feature should not be used if the product is registered in the system (i.e., if the product is registered but lacks a label / worn label, use the product search function).

To sell a generic product, do the following:

  1. Start a New sale and tap More...  
  2. Select Generic product.
  3. A list of all the brands in your company will be displayed. 
  4. Select the relevant brand and then the product group.
  5. Now, enter the sales amount for the given product.
  6. Complete the sale as usual.

 

Gift receipt (Return notes)

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The gift receipt issued by the store can be used by the recipient to return or exchange the item if needed. 

Issue a gift receipt

  1. Start a New sale and add items.
  2. Tap More... and select Gift receipt.
  3. Select one or more items you are going to issue a gift receipt for.
  4. Once done, select the Print button on the top right corner.
  5. Complete the sale as usual.

 

Use a gift receipt 

  1. Start a New sale.
  2. Scan the barcode on the gift receipt and select the item(s) you want to return.
  3. If the customer wants to exchange for a different item, add the new item to the sale.
  4. If the returned item is defective, tap on that salesline and select Return defect item.
  5. Complete the sale as usual.

Gift cards

 There are three functions regarding gift cards:

  1. Create gift card
  2. Redeem gift card
  3. Old gift card (gift cards that were issued in the previous POS system)

Create a gift card

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If you wish to sell a gift card, do the following:

  1. Start a New sale and tap on More...
  2. Select Create gift card.
  3. Enter the amount on the gift card you are going to sell.
  4. Select Done.
  5. Complete the sale as usual.

Redeem Gift card

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If a customer wishes to use their gift card, do the following:

  1. Start a New sale and scan items.
  2. Scan the barcode on the receipt to apply the gift card amount to the sale.
  3. You can also redeem a gift card by entering the gift card ID manually.
  4. Tap More... and then Redeem gift card to enter the gift card ID.

Old gift card

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If a customer wishes to use a gift card that was issued from your previous POS system, you can manually redeem this gift in the Front Systems POS. Once redeemed, discard the gift card issued from the previous system.

Do the following:

  1. Start a New sale and scan items.
  2. Tap More... and then Old gift card.
  3. Enter the amount on the gift card issued from the previous POS system and select Done.
  4. The amount will now be applied to the sale.

Vouchers

There are three functions regarding vouchers:

  1. Create a voucher
  2. Redeem a voucher
  3. Old Voucher (vouchers that were issued in the previous POS system)

Create a voucher

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Vouchers can be issued when there is an amount owed to the customer, for instance, when they  return an item or have paid in excess for a product.

When amount is due to the customer, you will see a negative sales amount.

To create a voucher, tap Done (thumbs up icon), and then select Voucher to print a voucher for the customer.

Redeem a voucher

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To redeem a voucher, do the following:

  1. Start a New sale and scan items.
  2. Scan the barcode on the receipt to apply voucher amount to the sale.
  3. You can also redeem a voucher by entering the voucher ID manually.
  4. Tap More... and then Redeem voucher to enter the voucher ID.

Old Vouchers

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If a customer wishes to use a voucher that was issued from your previous POS system, you can manually redeem this voucher in the Front Systems POS. Once redeemed, discard the voucher issued from the previous system.

Do the following:

  1. Start a New sale and scan items.
  2. Tap More... and then Old voucher.
  3. Enter the amount on the voucher issued from the previous POS system and select Done.
  4. The amount will now be applied to the sale.

Unspecified payment

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Unspecified payment is a generic form of settlement. It is a function used in circumstances where store employees have to correct a sale or a transaction that is not registered in the POS, but has been approved on the customer's side.

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It is advised to not use this form of settlement unless unavoidable. When using this, remember to document what you have used it for and notify your accountant.

To use Unspecified payment, do the following:

  1. Start a New sale and scan items.
  2. Tap More... and select Unspecified payment.
  3. Enter the amount received and then tap Done.
  4. The amount will now be registered on the sale.

Manual card payment

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Use Manual card payment in circumstances where:

a) You have a bank terminal that is not integrated with the POS or

b) You experience technical issues with the communication between POS and the bank terminal (transaction successful on the payment terminal but not on POS).

Do the following:

  1. Start a New sale and scan items.
  2. Tap More... and select Manual card payment.
  3. Select the card type the customer is paying with and enter the amount.
  4. Tap Done.
  5. The payment will now be registered on the sale.

Refund with Manual card payment when processing a Return

When the POS is not integrated with the payment terminal only two standard options for pay back upon return are displayed, namely Cash and Voucher. If you would like to apply Manual Card Payment for the return, please select More and then Manual Card Payment.

 

Card payment with cash withdrawal

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If your license agreement with your bank terminal provider and the terminal model supports cash withdrawal, the customer can withdraw cash when paying with a bank card. This only works if one or more items are added a the sale.

To withdraw cash with a bank card payment, do the following:

  1. Start a New sale and scan items.
  2. Tap More... and select Card payment with cash withdrawal.
  3. Enter the amount and then tap Done.
  4. The amount will now be sent to the terminal.
  5. When the transaction is completed by the customer you can pay back the customer in cash. Do this by tapping Done and then Cash.

 

Last bank transaction

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If you experience trouble with the connection between the POS and the bank terminal, and the bank terminal captures a payment without being registered on the POS, you can use the function Last bank transaction. This helps is retrieving the last registered bank transaction that can then be applied to the sale.

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Only use this function if the last bank transaction retrieved is the same transaction that was captured on the terminal and did not get registered in the POS.
If you can't retrieve the same transaction, the Manual bank card function must be used.
If you are unsure whether the transaction went through on the bank terminal, contact your bank terminal provider to check if the transaction has been captured.

To use Last bank transaction, do the following.

  1. Tap More... and select Last bank transaction.
  2. The POS will search and retrieve the last transaction from the bank terminal.
  3. If the last transaction looks correct,  select Approve and confirm by tapping OK.
  4. If the sales amount from Last bank transaction is the same as the product registered on the POS, the sale will be completed after you select OK.

Open drawer

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The cash drawer opens when a sale is completed.

If you have the need to manually eject the POS drawer, do the following:

Tap More... and select Open drawer.