How to manually accept card payment?
If you get a connection error between the bank terminal and the POS it might happen that the sales do not go through on the POS, but get captured on the bank terminal. Then you should register the sale manually in the POS.
- Start a New sale
- Select More
- Then select Last bank transaction
- Double-check if the last transaction that appears is correct.
- If the last transaction is correct, select Approve and then OK
- After this, the sale will get registered and a receipt will be printed
Follow these instructions if you have had sales in between the last transaction
Only do this if you are 100% sure that the payment has been charged from the customer's bank account. If you are unsure, you should contact the payment provider to double-check.
- Start a sale and select the products the customer bought
- Select More
- Select Manual card payment
- Select which card type the customer paid with and also type the amount
- Then select Done
- You will now be able to get a receipt from the manually registered card payment.
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