Return and exchange products

All sales receipts are printed with a barcode on it. You can scan this barcode if a customer wishes to return or swap a product.

If the customer has a receipt

Select New sale
Scan the receipt
Select which products that you are registering a return on and then select Done. The product/s will then be returned for the same price it was sold for, even if if the product was sold with a discount
Select the Thumb up icon to choose the preferred way to pay back the customer, or add a new product to the sale if the customer wishes to swap to another product

If a customer wishes to return a product but is missing the receipt, you can do the following steps.

Be precise when you use the search function. The product you select will affect the stock quantity.

Start a New sale
Select the Search icon
In the search bar, you can search for a Product ID, Product name, Product code, or on the barcode number (GTIN / Front Identity)
You can also use filters based on Brand, Group, Gender, and Season
When you have selected the product a product window will appear
Now select which size the customer is returning
Now you return to the sales window with the selected product
Select the product again with your finger and then choose Return to inventory
Then select the Thumb up icon to choose how you are going to pay back the customer, or alternatively ad one or more products the customer wishes to swap with