Reason codes

Reason codes are used to categorize transactions in the POS, such as returns, discounts, and claims. They are created in the portal and sync automatically to the POS.

Available on: XL and Enterprise subscriptions.

In this article:

• Create a reason code
• Reason code types
• How reason codes are used in the POS
• Data access

Create a reason code

Navigate to Reason Codes ([Products] > [Reason Codes]).

Click New reason.

Fill in the required fields:

• Name: The name the cashier will see in the POS. For example, Wrong size or Staff discount.
• Code: A short identifier for the reason. For example, 001 or 10.
• Type: Select the type that matches how the reason code will be used. See Reason code types below.

Click Save. The reason code will sync to the POS within a few minutes.

Edit or delete a reason code

On the Reason Codes page, click Edit or Delete on the relevant reason code.

Reason code types

• Discount: Manual discount applied to a single line item.
• Total discount: Manual discount applied to the entire sale.
• Return: Customer returns an item to inventory.
• Claim: Return registered as a warranty claim. The item is not returned to inventory.
• Price correction: Correction of an incorrect price on a sale line.

How reason codes are used in the POS

When a cashier applies a discount, processes a return, or corrects a price, they will be prompted to select a reason code.

Data access

Reason codes are not included in Front Systems' built-in reports. The data is available through the Front Systems API. Each sale line, return, and discount event includes the associated reason code.